Koncord Clinical Research Services (KERS) is expanding its clinical research operations team! We’re looking for enthusiastic and detail-oriented Live Chat Associates (CTMS Support) to provide real-time assistance for clinical trial management systems (CTMS).
If you hold a Bachelor’s degree in Life Sciences, Pharmacy, or Pharmaceutical Science and are eager to work in a dynamic, globally recognized research environment — this remote, rotational-shift role is your perfect fit.
🧭 Job Overview
As a Live Chat Associate – CTMS Support, you’ll be the first point of contact for global clinical teams, helping them troubleshoot system issues, manage data queries, and ensure smooth operation of clinical trial processes.
This role offers the opportunity to gain hands-on experience in clinical trial management systems while supporting cutting-edge research projects worldwide.
🔍 Key Responsibilities
- Provide live chat and email support for CTMS users globally.
- Resolve user queries, technical issues, and data discrepancies in real-time.
- Collaborate with internal IT and Clinical Operations teams to ensure system uptime.
- Maintain accurate logs and escalate unresolved issues when necessary.
- Contribute to continuous improvement of support documentation and knowledge base.
- Ensure compliance with GCP, SOPs, and data privacy standards.
🎓 Eligibility & Qualifications
- Education: Bachelor’s degree in Life Sciences / Pharmacy / Pharmaceutical Sciences.
- Experience: Freshers and experienced candidates may apply.
- Skills: Excellent written communication, attention to detail, and technical aptitude.
- Shift: Rotational shift (including night shifts).
- Work Mode: 100% Remote (Work-from-Home).
💡 Why Join Koncord Clinical Research Services?
- Work remotely with global clinical teams.
- Gain exposure to CTMS software platforms used across the clinical research industry.
- Build a foundation for future careers in Clinical Data Management, Clinical Operations, or Regulatory Affairs.
- Competitive compensation and professional development opportunities.
📩 How to Apply
Send your updated CV to hr@koncordclinical.com with the subject line:
“Application for Live Chat Associate – CTMS Support”
