ICON plc, a global leader in healthcare intelligence and clinical research, is seeking passionate professionals for the role of Ops Support Analyst I, IRT in Chennai and Trivandrum, India. This role offers a unique opportunity to work on Interactive Response Technology (IRT) systems that are critical for smooth execution of clinical trials worldwide.
If you have a background in IT, life sciences, or related fields and are eager to grow your career in clinical research technology support, this is your chance to join a top CRO trusted by leading pharmaceutical companies.
Key Responsibilities
As an Ops Support Analyst I, IRT, you will:
- Provide first-line support for IRT systems in clinical trials.
- Troubleshoot and resolve technical issues efficiently.
- Collaborate with cross-functional teams and external vendors.
- Monitor system performance and ensure data accuracy.
- Maintain system documentation, user guides, and training materials.
- Support system validation, upgrades, and compliance with regulatory standards.
Required Qualifications
- Bachelor’s degree in Information Technology, Life Sciences, or a related field.
- Basic understanding of IRT systems in clinical research.
- Strong problem-solving and troubleshooting skills.
- Good communication and teamwork abilities.
- Ability to manage multiple tasks in a fast-paced environment.
Benefits of Working at ICON
ICON offers competitive salary packages and employee well-being programs designed for career growth and work-life balance. Benefits include:
- Attractive annual leave entitlements.
- Comprehensive health insurance for you and your family.
- Retirement planning options for long-term security.
- Access to a global Employee Assistance Programme.
- Life assurance and optional flexible benefits such as childcare vouchers, gym memberships, and subsidized travel.
How to Apply
