Sutherland is a global business process transformation company specializing in customer experience, back-office support, and digital services. With over 35+ years of industry expertise, Sutherland partners with Fortune 500 companies to deliver exceptional customer service solutions.
Why Join Sutherland?
✅ Global Exposure – Work with international clients
✅ Career Growth – Structured training & promotions
✅ Work-Life Balance – Hybrid work model after 3 months
✅ Employee Benefits – Incentives, health benefits, and more
📝 Job Description (Customer Support – Voice Process)
- Handle inbound/outbound customer calls related to queries, complaints, and service requests.
- Provide effective resolutions while maintaining high customer satisfaction.
- Follow company guidelines and meet performance metrics (call quality, AHT, etc.).
- Maintain accurate records of customer interactions in the system.
- Upsell/cross-sell services where applicable.
✅ Eligibility Criteria
- Education: HSC / Any Graduate
- Experience: Freshers & Experienced (0-3 years)
- Communication: Excellent English & Hindi speaking skills
- Technical Skills: Basic computer knowledge
📍 Walk-In Venue Details
📌 Address :
Reliable Tech Park Private Limited, Level 5, B-Wing,
Reliable Tech Park, Cloudcity, Airoli, Thane-Belapur Road,
Navi Mumbai, Maharashtra – 400708
📌 Documents Required:
- Updated Resume
- Aadhar Card & PAN Card (Photocopy)
- Passport Size Photo
- Education Certificates (10th, 12th, Graduation if any)
📩 How to Apply?
Interested candidates can directly walk in on 19th May 2025 between 12 PM – 10 PM.
For queries, contact:
📧 Email: luvella.silveira@sutherlandglobal.com
📞 Phone: 7304353583
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