Are you a recent graduate or HSC pass-out looking to kickstart your career in the dynamic world of customer service? Do you reside in or around Mumbai and are eager to join a leading global IT and consulting company? If so, Wipro Limited is presenting an incredible opportunity you won’t want to miss! We are hosting a daily walk-in drive for the Inbound Customer Service (Voice Process) role at our state-of-the-art facility in Airoli, Navi Mumbai. This is your chance to join the Wipro team and embark on a rewarding professional journey.
Why Choose a Career in Customer Service at Wipro?
Working in customer service at a company like Wipro offers numerous benefits and growth opportunities. As a customer service professional, you are the front line of the company, directly interacting with clients and ensuring their satisfaction. This role is crucial for building strong customer relationships and maintaining a positive brand image.
Here are some key advantages of a customer service career at Wipro:
- Gain Valuable Communication Skills: You will hone your verbal communication, active listening, and problem-solving abilities – skills highly valued in any industry.
- Develop Empathy and Patience: Interacting with diverse customers will help you develop empathy and patience, essential qualities for personal and professional growth.
- Understand Customer Needs: You will gain insights into customer behavior and preferences, which can be beneficial for future career advancements in various fields like sales, marketing, or product development.
- Work in a Professional Environment: Wipro provides a structured and supportive work environment with opportunities for training and development.
- Be Part of a Global Leader: Joining Wipro means becoming a part of a globally recognized company with a strong reputation.
The Opportunity: Inbound Customer Service (Voice Process)
This specific role focuses on handling inbound customer inquiries through voice calls. As an Inbound Customer Service Associate, your primary responsibilities will include:
- Responding to customer queries and concerns in a professional and courteous manner.
- Providing accurate and timely information about products, services, or policies.
- Resolving customer issues and complaints efficiently and effectively.
- Escalating complex issues to the appropriate departments when necessary.
- Maintaining detailed records of customer interactions.
- Adhering to company policies and procedures.
This is an excellent entry-level opportunity for individuals who possess strong communication skills, a customer-centric approach, and a willingness to learn.
Who is Eligible?
Wipro is seeking enthusiastic and motivated individuals to join their customer service team. The eligibility criteria for this walk-in drive are:
- Educational Qualification: You must be an HSC pass-out or a Graduate.
- Experience: This opportunity is open to freshers. No prior experience in customer service is required, making it an ideal stepping stone for those starting their careers.
- Availability: You must be an immediate joiner, ready to start work as soon as the selection process is completed.
Important Note: Please be aware that current full-time students are not eligible for this opportunity. This position is designed for individuals who have completed their education and are ready to enter the workforce.
Daily Walk-in Drive Details:
To make the application process convenient, Wipro is conducting a daily walk-in drive. This means you can visit the specified location on any weekday within the mentioned timeframe.
- Dates: From Monday, May 6th, 2024, to Friday, May 30th, 2024.
- Days: Monday to Friday (Weekends are excluded).
- Location: Wipro Limited, Airoli Mindscape – Unit no 2, Building No 7, Plot no 3, opposite Airoli Station, Airoli, Navi Mumbai, Maharashtra 400708.
- Timing: The walk-in drive will be held between 3:00 PM and 4:00 PM on the specified dates. It is advisable to arrive a few minutes before the scheduled time to complete any necessary formalities.
- Point of Contact (POC): Ankit Gupta.
What to Bring for the Walk-in Drive:
To ensure a smooth and efficient process, please remember to bring the following essential documents with you:
- Your Updated Resume (CV): Make sure your resume is up-to-date and highlights your educational qualifications and any relevant skills.
- Original Aadhar Card: This will be required for identity verification purposes.
Crucial Tip: When you submit your resume, ensure to mention the POC’s name, Ankit Gupta, clearly on the top of your CV. This will help in the internal process and ensure your application is directed correctly.
Why Airoli, Mumbai?
Airoli is a well-connected and rapidly developing node in Navi Mumbai. It is easily accessible by local trains and other modes of public transport, making the commute convenient for residents of Mumbai and surrounding areas. Wipro’s office in Airoli is a prominent landmark, located opposite the Airoli Railway Station, further enhancing its accessibility.
Preparing for the Walk-in Drive:
While this is an entry-level position, a little preparation can go a long way in making a positive impression. Here are a few tips:
- Research Wipro: Familiarize yourself with Wipro Limited, its values, and its work in the IT and consulting space. This will demonstrate your interest in the company.
- Understand the Role: Have a clear understanding of what the Inbound Customer Service role entails.
- Practice Your Communication Skills: Since this is a voice process role, practice speaking clearly and confidently.
- Be Punctual: Arrive at the venue on time.
- Dress Professionally: Dress in business casual attire for the walk-in drive.
- Be Confident and Positive: Approach the process with a positive attitude and confidence.
Don’t Miss This Opportunity!
If you are an HSC pass-out or a graduate looking for an immediate job opportunity in customer service with a renowned company, the Wipro Airoli walk-in drive is your chance. This is a fantastic opportunity to gain valuable experience, develop essential skills, and build a strong foundation for your career. Mark your calendars, gather your documents, and head to Wipro Airoli between 3:00 PM and 4:00 PM any weekday from May 6th to May 30th. We look forward to meeting aspiring customer service professionals like you!
