Job Highlights
✅ Clinical & Therapeutic Knowledge – Expertise in medical writing and FDA regulations
✅ Medical Information Support – Respond to inquiries, handle adverse events, and provide medical writing
✅ Customer-Centric Role – Engage with healthcare professionals, patients, and payers
About EVERSANA India Pvt. Ltd
EVERSANA is a leading provider of global commercial services to the life sciences industry. With a strong focus on patient-centric solutions, EVERSANA offers end-to-end services, including medical information, pharmacovigilance, and compliance support. The company is known for its innovative approach in supporting pharmaceutical and biotech companies in delivering safe and effective therapies.
Job Description
THE POSITION
The Medical Information Specialist role is a critical customer-facing position that ensures the safe and effective use of pharmaceutical products. The specialist provides evidence-based, non-promotional medical information to healthcare professionals, patients, and payers. Additionally, this role involves post-marketing adverse event reporting and medical writing for customized responses.
Key Responsibilities:
1. Medical Information Support
- Respond to medical inquiries from doctors, pharmacists, nurses, and patients via phone, email, CRM, and chat.
- Research and evaluate medical literature to prepare accurate and balanced responses.
- Maintain knowledge of therapeutic areas, product details, and client-specific requirements.
2. Adverse Event & Product Complaint Handling
- Identify and document adverse events (AEs) and product complaints in compliance with FDA regulations.
- Prepare AE and product complaint reports following EVERSANA and client SOPs.
- Collaborate with Quality Assurance, Regulatory Affairs, and other departments for issue resolution.
3. Medical Writing & Content Development
- Draft FAQs, Scientific Response Documents (SRDs), and Custom Response Documents (CRDs).
- Support the medical writing team in developing high-quality medical content.
4. Additional Duties
- Provide on-call support as needed.
- Assist in market research, process improvements, and field team training.
Skills & Qualifications
✔ Education: Any Graduate (Life Sciences, Pharmacy, Medicine preferred)
✔ Experience: 1-5 years in Medical Information, Pharmacovigilance, or Medical Writing
✔ Knowledge of FDA regulations and safety reporting requirements
✔ Strong medical writing & communication skills
✔ Ability to analyze and interpret clinical data
How to Apply
