Function Specific Responsibilities:

• Multi-task and Manage STPs: Demonstrate the ability to handle multiple Specimen Test Plans (STPs) across various client instances.
• Timeline Planning: Establish and meet or exceed business expectations for STPs and review schedules.
• Investigation and Resolution: Allocate time effectively for investigating and implementing resolutions.
• Troubleshooting and Analysis: Utilize strong analytical skills to identify and resolve errors.
• SOPs and Validation Standards: Leverage knowledge of Standard Operating Procedures, validation standards, and work procedures to suggest improvements and provide training.
• Metrics Management: Support the management of performance metrics.
• Quality Issues: Assist in investigating and resolving quality issues as directed.
• Process Improvements: Suggest and support process improvements where necessary.

Customer Facing Responsibilities:

• Perform basic customer interface functions.

Metrics Responsibilities:

• Support the management of metrics.
• Assist in investigating and resolving quality issues as directed.

Staff and Financial Management:

• Understand the impact of activities on project budgets.

Process Improvement:

• Suggest process improvements.
• Support Six Sigma process improvement teams.

Training / SOPs:

• Review training materials for staff.
• Mentor and support other GSS employees in understanding and adopting STP to GlobalCODE®.
• Participate in SOP review teams as assigned.

Other Responsibilities:

• Lead or assist with special projects as designated.
• Perform other duties as assigned by management.

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