Viginovix, a global Pharmacovigilance and Regulatory Affairs service provider, is hiring MICC Associates (Medical Information Contact Centre) for its India operations. This is an excellent opportunity for B.Pharm, M.Pharm, Pharm.D, Nursing, and Life Sciences graduates, including freshers, to start or grow a career in Medical Information, Pharmacovigilance, and Drug Safety.
The MICC Associate role involves handling medical inquiries from healthcare professionals and consumers, delivering compliant, evidence-based responses, and supporting patient safety activities in line with global regulatory standards.
Job Overview
- Position: MICC Associate (Medical Information Contact Centre)
- Company: Viginovix
- Job Type: Full-Time
- Work Mode: Office-Based / Hybrid
- Location: Hyderabad, India
- Experience: Freshers to 2 years (minimum 6 months preferred)
Key Responsibilities – MICC Associate
- Handle inbound medical information inquiries via calls, emails, and web portals
- Identify caller type (HCP, patient, consumer, distributor, etc.)
- Provide accurate, approved, and evidence-based medical responses
- Document inquiries in CRM/medical information databases as per SOPs
- Detect and report Adverse Events (AEs) and Product Quality Complaints (PQCs) within timelines
- Escalate off-label or complex queries to Medical Affairs or SMEs
- Perform outbound follow-ups to close medical information cases
- Participate in quality monitoring, audits, and CAPA activities
- Stay updated on product labels, regulatory changes, and compliance requirements
Required Qualifications & Skills
- Bachelor’s or Master’s degree in:
- Pharmacy (B.Pharm / M.Pharm / Pharm.D)
- Life Sciences
- Nursing or related healthcare fields
- 0–2 years of experience in Medical Information, Pharmacovigilance, or healthcare call centers
- Excellent verbal and written communication skills in English
- Knowledge of pharmacovigilance and medical information processes (preferred)
- Experience with CRM or call-handling tools is an advantage
- Foreign language proficiency (French, German, Spanish, Italian, etc.) is a plus
- Strong attention to detail and patient-centric approach
Salary & Benefits
- Expected Salary: ₹3,00,000 – ₹5,00,000 per annum (based on experience and skills)
- Structured onboarding and product training
- Exposure to global PV and Medical Affairs operations
- Career growth opportunities in Pharmacovigilance and Regulatory Affairs
- Supportive and compliance-driven work culture
How to Apply
Interested and eligible candidates should email their updated resume to:
Mention “MICC Associate – Medical Information” in the subject line for faster shortlisting.
