For over 20 years, ProPharma Group has been a trusted partner in advancing healthcare innovations. We support biotech, medical device, and pharmaceutical companies by providing end-to-end consulting services across regulatory sciences, clinical research, pharmacovigilance, medical information, and quality compliance. Our advise-build-operate model helps clients navigate complex product lifecycles, ensuring safe and effective therapies reach patients faster.
With a commitment to diversity, equity, and inclusion, ProPharma fosters an empowering workplace where employees can thrive. We encourage innovation, collaboration, and entrepreneurial thinking to drive success in the life sciences industry.
Job Description: Drug Safety Assistant
Role Overview
The Drug Safety Assistant provides administrative support for adverse event (AE) and product quality complaint (PQC) follow-up services. Responsibilities include generating follow-up letters, tracking actions in databases, and supporting Medical Information (MI) teams. This role ensures compliance with Standard Operating Procedures (SOPs) while maintaining high-quality documentation.
Key Responsibilities
General Administrative Duties
- Answering and directing company phone calls professionally.
- Providing reception cover (greeting visitors, managing mail, filing, and archiving).
- Supporting follow-up services for AE/PQC cases.
Follow-Up Service Tasks
- Typing and formatting AE/PQC follow-up correspondence (letters, emails, faxes).
- Quality checking documents before submission to clients.
- Tracking follow-up actions in client-specific databases.
- Updating case statuses and informing clients of closures per Working Practices (WPs).
Quality Assurance & Compliance
- Adhering to SOPs, Working Instructions (WIs), and Data Privacy regulations.
- Ensuring confidentiality of client and company data.
- Following health and safety policies.
Required Skills & Qualifications
Essential Skills
- Strong written and verbal communication skills.
- High attention to detail and accuracy.
- Effective organizational and time-management abilities.
- Ability to follow processes and work in a team environment.
- Proficiency in MS Office (Word, Excel, Outlook).
Education & Experience
- 5 GCSEs (or equivalent)Â including *Science, English, and Mathematics (Grade A-C)**.
- Prior administrative or pharmacovigilance experience is a plus.
Work Model
- First 3 months: Fully onsite (office-based).
- After probation: Hybrid model (2-3 days in office, remote otherwise).
Why Join ProPharma?
- Work with global pharmaceutical leaders.
- Career growth in pharmacovigilance and regulatory affairs.
- Inclusive workplace promoting diversity and innovation.
- Training and mentorship opportunities.
