Parexel is hiring for the position of IT Support Specialist I at its Hyderabad, India location. This is an excellent opportunity for fresh graduates and candidates with up to 2 years of experience seeking an entry-level IT support job in the clinical research industry.
Parexel, a leading global clinical research organization (CRO), supports clinical trials, regulatory consulting, and market access solutions worldwide. The IT Support Specialist role offers hands-on experience in IT infrastructure support, desktop troubleshooting, and incident management within a global enterprise environment.
If you are searching for Parexel Hyderabad jobs 2026, IT support jobs for freshers in Hyderabad, or entry-level IT jobs in pharma companies, this opportunity is highly relevant.
Job Overview
- Company: Parexel
- Role: IT Support Specialist I
- Location: Hyderabad, India
- Job Type: Full-Time
- Experience: 0–2 Years
- Application Deadline: 23 March 2026
This IT Support Specialist role involves first-line IT support, ticket resolution, and maintaining 24/7 infrastructure support for global users.
Key Responsibilities
The IT Support Specialist at Parexel will:
- Provide first-line IT support via phone, chat, email, and self-service portal
- Log, categorize, and track incidents in the ticketing system
- Perform initial troubleshooting and resolve Level 1 issues
- Escalate complex technical issues to Level 2/Level 3 teams
- Support IT Infrastructure, Applications, and Site Services
- Perform remote desktop troubleshooting
- Ensure SLA, KPI, and ITIL compliance
- Maintain continuous communication with users until resolution
- Contribute to process improvement in IT support operations
This role is ideal for candidates seeking IT infrastructure support jobs in Hyderabad or desktop support roles in pharma companies.
Required Skills
- Strong troubleshooting and analytical thinking
- Knowledge of Windows OS and MS Office applications
- Understanding of PC hardware and software troubleshooting
- Basic networking knowledge
- Familiarity with ITIL Incident Management process
- Experience in multi-channel support (phone, email, chat)
- Excellent English communication skills
- Customer-focused service approach
Candidates looking for Level 1 IT support jobs in Hyderabad should ensure they have foundational desktop and network knowledge.
Educational Qualification
- Graduate (10+2+3) or (10+2+4)
- BE / B.Tech / B.Sc / BCA preferred
Freshers and candidates with 0–1 year of relevant IT support experience are eligible to apply.
Minimum Work Experience
- Total Experience: 0–2 Years
- Relevant IT Support Experience: 0–1 Year
This makes it a strong opportunity for freshers IT jobs in Hyderabad 2026.
Why Join Parexel?
Working at Parexel provides:
- Exposure to global IT infrastructure systems
- 24/7 enterprise IT operations experience
- Stable career in clinical research IT environment
- Strong professional development ecosystem
- Opportunity to work in a global CRO
Parexel is recognized globally for its contributions to clinical development and regulatory excellence.
Salary (Estimated)
Based on industry standards for entry-level IT support roles in Hyderabad:
- Estimated Salary Range: ₹3,00,000 – ₹4,50,000 per annum (INR)
(Actual salary may vary based on experience and internal company structure.)
How to Apply
