For over 20 years, ProPharma Group has been a trusted partner in improving patient health by supporting biotech, medical device, and pharmaceutical companies. Our end-to-end consulting solutions cover regulatory sciences, clinical research, pharmacovigilance, medical information, and R&D technology. We follow an advise-build-operate model, helping clients bring innovative therapies to market with confidence.
At ProPharma, we foster a diverse, inclusive, and equitable workplace, encouraging employees to innovate and collaborate. Join us in making a difference in global healthcare!
Job Description
Key Responsibilities:
As a Medical Information Specialist (MIS), you will be part of ProPharma’s Medical Information Contact Center, ensuring compliance with industry regulations and client policies.
Essential Functions:
1. Medical Information Service Delivery
- Respond to healthcare professionals, consumers, and other stakeholders via email, phone, fax, and scientific meetings.
- Provide accurate, evidence-based medical and safety information in line with regulatory standards.
- Document and report adverse events, product complaints, and special situations as per SOPs and client guidelines.
- Utilize approved labeling, published literature, and standard responses to craft custom medical replies.
- Log all inquiries into the designated handling system with precision.
2. Quality Assurance
- Perform quality checks on adverse event reports, product complaints, and correspondence.
- Ensure compliance with data privacy regulations (GDPR, HIPAA, etc.).
3. General Duties
- Provide after-hours coverage (rotational basis).
- Adhere to health and safety policies.
- Assist with additional tasks as assigned.
Qualifications & Skills Required
Education & Experience:
- Healthcare degree (Nursing – RN/BS/BA/MS or Pharmacy degree).
- Fluent in English (written & verbal).
Key Competencies:
✔ Strong medical knowledge (pharmacology, pathophysiology, industry regulations).
✔ Excellent communication skills (professional, empathetic customer service).
✔ Critical thinking & problem-solving abilities.
✔ Proficiency in Microsoft Office, Adobe Acrobat, and document management systems.
✔ Ability to multitask, prioritize, and meet deadlines.
✔ Self-motivated, detail-oriented, and a team player.
Why Join ProPharma?
✅ Impactful Work: Contribute to life-changing therapies.
✅ Growth Opportunities: Continuous learning & career development.
✅ Inclusive Culture: A workplace that values diversity & innovation.
✅ Flexibility: Remote work options (where applicable).
