EVERSANA is a global leader in next-generation commercialization services for the life sciences industry. With over 7,000 employees worldwide, EVERSANA is dedicated to creating innovative solutions for biotech startups and established pharmaceutical companies. The company provides a wide range of services, including medical information, regulatory compliance, and commercialization strategies, ensuring the safe and effective use of pharmaceutical products. Certified as a Great Place to Work, EVERSANA values diversity, equity, and inclusion, fostering a culture that supports both professional growth and patient care.
Job Responsibilities
As a Medical Information Specialist at EVERSANA, you will be responsible for providing scientifically accurate, evidence-based information about pharmaceutical products. Your key responsibilities will include:
- Responding to medical information inquiries from healthcare professionals, consumers, and payers.
- Researching and critically evaluating medical literature to provide comprehensive responses.
- Handling inquiries across multiple platforms, including phone, email, CRM, and chat.
- Identifying and documenting adverse events and product complaints in compliance with FDA regulations.
- Collaborating with internal teams, including Quality Assurance and Regulatory Affairs, to address product quality-related complaints.
- Maintaining up-to-date knowledge of therapeutic areas, pharmaceutical products, and client-specific requirements.
- Ensuring accurate documentation and delivering high-quality customer service.
Qualifications
To be eligible for the Medical Information Specialist position at EVERSANA, candidates should meet the following criteria:
- Educational background in Pharmacy (B.Pharm/M.Pharm), Pharm.D, MSc, or other Life Sciences degrees.
- Strong clinical knowledge and a solid understanding of pharmaceutical products and therapeutic areas.
- Excellent verbal and written communication skills in English.
- Experience in medical information handling, regulatory documentation, and customer interaction.
Essential Skills
Successful candidates for this role should possess the following skills:
- Scientific Research & Analysis: Ability to critically evaluate and synthesize medical literature.
- Communication & Documentation: Proficiency in writing medical responses and documenting adverse events.
- Customer Interaction: Experience in engaging with healthcare professionals and consumers across different channels.
- Regulatory Compliance: Knowledge of FDA post-marketing adverse event reporting regulations.
- Attention to Detail: Strong documentation and quality assurance skills.
