Pharmacovigilance and medical information careers are rapidly growing within the pharmaceutical and life sciences industry. A new opportunity is now open for Medical Information Contact Centre professionals in Hyderabad, offering fresh graduates the chance to enter the pharmacovigilance and drug safety domain.
This role focuses on handling medical inquiries, adverse event reporting, product complaints, and patient safety communication. Candidates interested in Medical Information, Pharmacovigilance (PV), Drug Safety, and Medical Communication roles can apply for this opportunity.
The position involves working in a UK/US shift environment, interacting with healthcare professionals, patients, and consumers to ensure accurate documentation and compliance with Good Pharmacovigilance Practices (GVP).
This job is ideal for candidates seeking entry-level opportunities in pharmacovigilance jobs in Hyderabad, medical information specialist roles, and drug safety associate careers.
Job Overview
| Job Detail | Information |
|---|---|
| Role | Medical Information Contact Centre Associate |
| Department | Medical Information / Pharmacovigilance |
| Location | Hyderabad, India |
| Experience | Fresher / Entry-level |
| Shift | UK / US Shift |
| Mode | Office-based |
Key Responsibilities
Candidates selected for the Medical Information and Pharmacovigilance role will perform the following responsibilities:
Adverse Event & Product Complaint Handling
- Handle inbound and outbound calls and emails related to adverse events (AEs), product complaints (PCs), and medical inquiries (MI).
- Process spontaneous and solicited reports, including:
- Adverse drug reactions
- Medication errors
- Product complaints
- Special case safety scenarios.
Medical Inquiry Management
- Respond to web-based medical information inquiries from healthcare professionals and consumers within defined timelines.
- Provide accurate responses aligned with medical information SOPs and pharmacovigilance guidelines.
Safety Reporting & Documentation
- Document call information and maintain records in accordance with Good Pharmacovigilance Practices (GVP).
- Ensure accurate adverse event documentation and case intake processes.
Customer Communication & Follow-ups
- Conduct follow-ups with patients, healthcare professionals, and consumers according to company SOPs.
- Address and resolve customer complaints related to pharmaceutical products.
Compliance & Process Support
- Maintain trackers, dashboards, reports, and operational documentation.
- Identify and escalate drug safety or pharmacovigilance issues when necessary.
- Participate in client meetings, audits, and pharmacovigilance compliance activities.
- Assist in developing SOPs, workflows, manuals, and training materials.
Eligibility & Qualifications
Candidates interested in pharmacovigilance and medical information jobs in Hyderabad should meet the following criteria:
Education
Preferred qualifications include:
- B.Pharm
- M.Pharm
- Pharm.D
- Life Sciences degree (BSc / MSc)
Experience
- Freshers or entry-level candidates can apply.
- Prior exposure to pharmacovigilance, medical information, or drug safety operations is advantageous.
Required Skills
- Knowledge of Adverse Event (AE) reporting
- Understanding of Product Complaint handling
- Familiarity with Good Pharmacovigilance Practices (GVP)
- Strong communication and customer handling skills
- Ability to work in UK/US shifts
- Experience with SOP-driven processes
Benefits of This Pharmacovigilance Job
This opportunity offers several benefits for professionals entering the pharmacovigilance and drug safety career path:
- Entry into the global pharmacovigilance industry
- Exposure to adverse event case processing and medical information services
- Experience with international safety regulations and GVP guidelines
- Opportunity to interact with healthcare professionals and global safety teams
- Growth opportunities in drug safety associate, pharmacovigilance specialist, and medical information roles
How to Apply
Candidates interested in this Medical Information Pharmacovigilance job in Hyderabad can apply by sending their updated resume to:
Applicants should include:
- Updated CV
- Relevant pharmacovigilance or medical information experience (if any)
- Contact details for further communication.