At Merck, we are driven by innovation in science and technology to enhance lives across the globe. Specializing in Healthcare, Life Science, and Electronics, we strive to make a positive impact on our customers, patients, and the planet. Our diverse team is dedicated to breaking barriers and creating solutions that enrich the quality of life. Join us and be part of a passionate team committed to imagining the unimageable!
Job Description
As a Customer Excellence Specialist at Merck, you will be the primary point of contact for inquiries related to our Pharma Chemicals and Process Solutions. You will play a critical role in supporting our sales representatives and ensuring customer satisfaction through effective communication and problem-solving. Your responsibilities will include:
- Responding to commercial and regulatory inquiries from internal and external clients via email, phone, or fax.
- Acting as an interface among the sales team, supply chain, regulatory affairs, and marketing departments.
- Assisting in the preparation of quotations in close collaboration with sales representatives, while enforcing our pricing policy.
- Managing requests for commercial documents such as brochures, samples, and product datasheets.
- Handling product orders, checking inventory status, verifying customer pricing, and processing return goods.
- Resolving customer complaints and escalating unresolved issues as necessary.
- Documenting customer interactions and transactions for quality assurance purposes.
Who You Are
To thrive in this role at Merck, you should possess:
- A minimum of 3-4 years of experience in a customer-facing environment; prior exposure to the chemicals, pharmacy, or biochemical sectors is advantageous.
- Fluency in English, both conversational and written.
- Strong organizational and multitasking abilities, with a flexible mindset to adapt to changing environments.
- Excellent verbal and written communication skills to foster teamwork and a positive customer relationship.
- A proactive attitude towards customer satisfaction, ensuring exceptional service delivery.
- Proficient computer skills, with experience using Microsoft Office; knowledge of SFDC and SAP is a plus.
Basic/Minimum Qualifications
- Any graduation; a background in Science is preferred.
Preferred Qualifications
- A degree in Commerce or Science.
How to Apply
