abcorp, a global leader in clinical research and laboratory services, is hiring an Investigator Support Assistant (Site Support Assistant) in Bangalore, India. This full-time opportunity is ideal for candidates seeking entry-to-mid-level roles in clinical operations, investigator support, and global clinical trial coordination.
If you are passionate about patient safety, clinical research workflows, and supporting investigator sites worldwide, this role offers strong exposure to global clinical trial operations and career growth.
🔍 Job Overview
The Investigator Support Assistant is responsible for the timely delivery of delegated tasks and provides continuous support to the Global Investigator Support (GIS) department. The role focuses on investigator communications, documentation, shipping coordination, database updates, and query resolution—while ensuring compliance with SOPs and company standards.
🧾 Key Responsibilities
- Keep patient safety as the top operational priority
- Escalate patient safety issues promptly for resolution
- Communicate with investigator sites via email or other approved channels
- Support GIS and GIS Coordinators with administrative tasks
- Prepare airway bills and shipping documentation
- Follow up on delivery errors and specimen pending arrival reports
- Assist with Investigator Portal and Sponsor Portal login/access issues
- Compile and share updates when new policies or procedures are implemented
- Search, update, and maintain investigator site databases
- Escalate site information to assigned global coordinators
- Resolve simple to moderate system-generated hold issues
- Investigate and respond to project-related queries
- Document service failures and escalate unresolved issues
- Manage training folders and update documentation
- Review SOPs and departmental documents
- Track and report workflow metrics
- Complete onboarding, mandatory corporate, and departmental training
🎓 Preferred Qualifications
- Bachelor’s degree in Life Sciences, Pharmacy, Biotechnology, or related field
- Freshers or candidates with 0–2 years experience in clinical research, healthcare operations, or customer support
- Strong written and verbal communication skills
- Basic knowledge of clinical trial processes (preferred)
- Proficiency in MS Office and database systems
- Detail-oriented with good organizational skills
💼 Why Join Labcorp?
- Work with a globally recognized clinical research organization
- Exposure to international clinical trial operations
- Structured training and continuous learning
- Inclusive and diverse work environment
- Career growth within clinical operations and project coordination
📍 Job Location
Bangalore, Karnataka, India
📝 How to Apply
