Apcer Life Sciences is a leading pharmaceutical services company specializing in drug safety, regulatory compliance, and medical information solutions. With a strong global presence, we provide end-to-end pharmacovigilance, medical information, and quality assurance services to pharma giants, biotech firms, and healthcare organizations.
Job Title: Medical Information Call Center (MICC) Executive
📍 Location: [Mention if remote/hybrid/office-based]
🕒 Shift: Night Shifts
📅 Experience: 2-4 years in medical enquiries & product complaint handling
📌 Job Description
As an MICC Executive, you will be responsible for:
✔ Handling medical information enquiries from healthcare professionals (HCPs) and patients.
✔ Managing product quality complaints and ensuring timely resolution.
✔ Maintaining accurate documentation of calls and following SOPs.
✔ Collaborating with medical affairs, pharmacovigilance, and quality teams.
✔ Ensuring compliance with global pharmacovigilance regulations (FDA, EMA, etc.).
🎯 Eligibility Criteria
- Education: Bachelor’s/Master’s in Pharmacy, Life Sciences, or Nursing.
- Experience: 2-4 years in medical information call centers, pharmacovigilance, or drug safety.
- Skills Required:
- Strong communication & medical terminology knowledge.
- Experience in call handling, CRM tools, and case processing.
- Ability to work in night shifts.
💼 Benefits & Perks
✅ Competitive salary + night shift allowances
✅ Health insurance & wellness programs
✅ Career growth in pharmacovigilance & medical affairs
✅ Work with global pharmaceutical clients
📩 How to Apply?
Interested candidates can share their resumes at:
✉ Email: tanya.saini@apcerls.com
