Genpact, a global leader in professional services and solutions, is excited to announce a Mega Virtual Drive for the Customer Service Voice Process role. If you are passionate about delivering exceptional customer service, this is your chance to build a rewarding career with a company renowned for its commitment to innovation, digital transformation, and customer success.
Drive Details
- Date: 7th November 2024
- Time: 11:30 AM – 1:00 PM
- Location: Gurgaon (Work from Office)
- Zoom ID: Join Here
- Eligibility: Freshers are welcome!
Key Responsibilities
As a Customer Service Voice Process associate, you will:
- Provide quality customer service by addressing inquiries through calls or written communication.
- Offer information and guidance to suppliers on self-service tools.
- Escalate tickets that cannot be resolved to relevant business areas.
- Communicate professionally with customers, ensuring proper grammar and spelling in all written correspondence.
- Monitor team activity and aux times, escalating issues when necessary.
- Troubleshoot technical issues and escalate to support channels as needed.
- Assist in managing escalated calls and support agents during peak times.
- Maintain and update the knowledge base and article content.
Required Skills
To excel in this role, you should have:
- Organization & Time Management: Strong ability to manage time effectively and prioritize tasks.
- MS Office Skills: Proficient knowledge of Excel and data entry.
- Technical Proficiency: Comfortable using computers, software, and learning new programs.
- Communication: Excellent verbal and written communication skills to interact effectively with customers and team members.
Preferred Skills
We prefer candidates who possess:
- Technical knowledge to troubleshoot and keep up with system updates.
- Strong decision-making skills to determine the best solutions for customer queries.
- Adaptability in learning and applying new skills and knowledge.
Important Note
Please ensure to keep your Original Aadhar and E-Aadhar handy for verification purposes.
