Takeda, a global leader in biopharmaceutical innovation, is hiring a Digital Patient Services Specialist – Treatment & Maintenance in Mumbai, Maharashtra. If you are passionate about patient support programs (PSPs), digital healthcare, and sustainable access to care, this role offers the opportunity to transform patient journeys using cutting-edge digital platforms.
This full-time position combines strategic program design, digital transformation, compliance, and cross-functional collaboration, making it ideal for experienced life sciences professionals ready to create measurable patient outcomes.
Key Responsibilities
As a Digital Patient Services Specialist, you will:
- Lead PSP execution for treatment and maintenance phases, ensuring scalability, efficiency, and equitable access.
- Leverage digital tools for patient enrollment, engagement, compliance monitoring, and turnaround time optimization.
- Design and optimize UI/UX platforms to improve patient experience and accessibility.
- Manage third-party vendors and build sustainable partnerships for PSP delivery.
- Implement KPIs and analytics to measure program effectiveness and generate actionable insights.
- Ensure compliance with regulatory, legal, and pharmacovigilance frameworks.
- Collaborate with stakeholders including KOLs, HCPs, patient organizations, and internal Takeda teams.
- Integrate emerging technologies like AI, telemedicine, and virtual consultations to expand PSP reach.
Qualifications
To succeed in this role, you should bring:
- Educational background: Life Sciences degree preferred (BPharm, PharmD, PhD, MBBS, MD).
- Experience:
- 3+ years in pharmaceutical/biotech or digital healthcare services.
- 2–3 years of managing digital PSPs and working with analytics platforms.
- Skills:
- Strong project management and analytical expertise.
- Proven ability in UI/UX design for patient-centric platforms.
- Leadership, stakeholder management, and multitasking abilities.
- Mobility: Ability to travel up to 30–40% as needed.
Benefits of Working with Takeda
- Opportunity to work at a Global Top Employer with 240+ years of scientific innovation.
- Inclusive, collaborative workplace committed to sustainability, scalability, and equitable healthcare access.
- Growth in digital healthcare innovation and exposure to cutting-edge PSP technology.
- Chance to make a lasting impact on patient care and compliance excellence.
