Are you looking to build a career in Clinical Data Management with a global IT leader? Wipro is hiring for the role of Production Specialist – L1 in Pune, offering professionals with 1–3 years of experience in pharma data management a chance to work on high-impact projects, support clients, and grow in a structured environment.
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This position is ideal for candidates who thrive in problem-solving, client interaction, and technical troubleshooting within the pharmaceutical and life sciences domain.
Key Responsibilities
As a Production Specialist (L1) at Wipro, your responsibilities include:
- Providing technical support and resolving client queries per defined SLAs.
- Managing transactions with high-quality standards and documenting resolutions.
- Fielding client requests via phone/email in a courteous and professional manner.
- Maintaining RAVE system updates to track productivity.
- Recording, tracking, and analyzing query logs to prevent recurring issues.
- Troubleshooting product-related queries and guiding users through step-by-step solutions.
- Creating and updating knowledge bases and self-help documents.
- Identifying red flags and escalating critical issues to team leaders.
- Ensuring compliance with pharma regulations and service agreements.
- Participating in product-specific training sessions to stay updated.
Qualifications & Skills
To be considered, candidates must have:
- Mandatory Skill: Clinical Data Management (Pharma).
- Experience: 1–3 years in clinical data management or related roles.
- Strong communication and troubleshooting abilities.
- Ability to document, analyze, and escalate queries effectively.
- Knowledge of pharma processes, SLA compliance, and regulatory expectations.
Benefits of Joining Wipro
- Opportunity to work with a leading global IT services company.
- Exposure to pharma and life sciences client projects.
- Professional training programs and skill enhancement opportunities.
- Collaborative work culture focused on client satisfaction.
- Growth pathway in clinical data management and technical support domains.
How to Apply
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