Clario is inviting applications for the role of Business Process Specialist in Bangalore. This full-time position is perfect for professionals skilled in business process optimization, workflow documentation, automation, reporting, and client education operations. If you have experience in process improvement, Power Apps, SOP management, or training workflows, this is a strong opportunity to advance your career in an established global company.
This article provides complete details about job responsibilities, qualifications, benefits, and how to apply, formatted for high discoverability and optimized for pharma, clinical research, and healthcare job searches.
Key Responsibilities
As a Business Process Specialist, you will:
Process Analysis & Optimization
- Gather and analyze data to improve workflows within the Client Education team.
- Document existing processes and identify improvement areas.
- Support change initiatives using basic change-management tools.
Automation & Reporting
- Prepare performance metrics, dashboards, and management summaries.
- Monitor, maintain, and troubleshoot Power App-based automations.
- Maintain departmental SOPs, SWIs, and process documentation.
Cross-Functional Coordination
- Coordinate meetings, workshops, and cross-team improvement initiatives.
- Collaborate with internal departments to align education offerings and service standards.
Tools & Technology Support
- Evaluate and integrate tools that improve efficiency and service delivery.
- Prepare training materials, internal guides, and release notes.
Additional Responsibilities
- Support senior analysts in continuous improvement initiatives.
- Maintain departmental planning tools and market research databases.
- Assist with monthly reporting and documentation.
Qualifications & Skills Required
Educational Background
- Bachelor’s degree in Business Administration, Education, IT, or related fields.
- Certifications in ITIL, MS Office 365, SharePoint, Power Apps, or process improvement are preferred.
Experience
- Minimum 2 years of experience in customer training, adult education, process improvement, or business support functions.
- Experience in healthcare, pharmaceutical, or clinical trial environments is a plus.
- Hands-on familiarity with BI tools, report creation, documentation systems, workflow automation.
Core Skills
- Excellent organizational and time-management skills.
- Strong written and verbal communication in English.
- Ability to learn new tools and work independently.
- Creative problem-solving and troubleshooting mindset.
Why Join Clario? (Benefits Overview)
While the official posting does not list specific benefits, positions at Clario typically include:
- Competitive salary package
- Opportunity to work in global healthcare and clinical technology
- Exposure to process improvement, automation, and advanced digital tools
- Skill growth in business intelligence, Power Apps, and workflow technologies
- Collaborative work culture and professional development support
How to Apply
