Associate – Triage Data Surveillance Specialist at Genpact

Published on

September 14, 2025

Associate – Triage Data Surveillance Specialist

Genpact

B.Pharm / M.Pharm (Pharmacy, Pharmacovigilance, or Regulatory focus), B.Sc / M.Sc (Life Sciences, Biotechnology, Microbiology, Medical Devices, or Quality Assurance specialization), B.E. / B.Tech (Engineering – Biomedical, Mechanical, Electronics, Instrumentation, or related)

Gurugram

1 - 3 Years | Freshers may Apply

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Genpact is hiring for the position of Associate – Triage Data Surveillance Specialist (ANA018634) in Gurugram, India. This role is ideal for professionals with a background in engineering, quality assurance, or medical devices who are passionate about problem-solving, complaint evaluation, and regulatory compliance.

If you are looking to accelerate your career in data surveillance, medical device safety, and regulatory compliance, this is a great opportunity to work with one of the most innovative organizations driving AI and digital transformation globally.

Key Responsibilities

As an Associate, your day-to-day activities will include:

Evaluate discovery reports for all medical devices distributed by the client.
Generate Final Universal Code (FUC) and determine if investigations are required.
Perform tier determination to classify complaints.
Interact with end customers, indirect customers, technicians, and stakeholders.
Enter complaint details into ETQ database and ensure closure of cases.
Assess severity of incidents and decide corrective actions.
Review and support audit processes with complaint files.
Train employees on complaint handling and regulatory requirements.
Provide technical analysis for incoming service reports.

Qualifications & Skills

Minimum Qualifications:

Bachelor’s Degree
Strong decision-making and critical thinking ability.
Attention to detail with excellent data accuracy.
Effective professional communication skills.
Experience in quality assurance, medical devices, or technical support preferred.

Preferred Qualifications:

Prior experience as repair service technician, SQE, inspector, or in technical support.
Ability to work under time pressure with strong problem-solving skills.
Familiarity with regulatory compliance and complaint management systems.
Multilingual skills (English, Spanish, Russian, Czech, Japanese) are an advantage.

Why Join Genpact?

Be part of AI-driven transformation in healthcare and technology.
Learn and grow with mentorship and continuous upskilling opportunities.
Work in a global, inclusive, and innovation-led culture.
Thrive in a role that blends medical device safety, quality, and AI-powered data systems.