The Associate II Complaints Job in Bangalore at Alcon is a full-time healthcare operations role focused on complaint intake, adverse event (AE) processing, and regulatory data management. This Alcon Associate II Complaints job in Bangalore is ideal for candidates interested in pharmacovigilance-adjacent workflows, medical device safety systems, and SOP-driven case processing.
As part of Alconโs global eye care operations, the Associate II Complaints position ensures accurate handling of patient and technical complaints across safety databases, supporting compliance and patient safety in ophthalmic care.
๐ง Job Overview โ Associate II Complaints Role
The Associate II Complaints job in Bangalore involves receiving, documenting, and processing complaint cases from patients, healthcare professionals, and internal stakeholders. Candidates must ensure strict adherence to SOPs and regulatory standards.
Location: Bangalore, India
Employment Type: Full-time
Job ID: R-2026-45649
Application Deadline: 13 April 2026
๐ ๏ธ Key Responsibilities
In this Alcon Associate II Complaints job in Bangalore, you will:
- Process complaint case files as per Standard Operating Procedures (SOPs)
- Capture accurate complaint intake data from multiple sources
- Manage technical complaints and adverse event records in safety systems
- Perform triage of complaints including refund, replacement, or credit requests
- Conduct data entry and attach source documents in compliance systems
- Review complaint completeness and ensure timely updates
- Escalate potential safety issues or trends to management
- Support reconciliation and audit activities
- Maintain understanding of ophthalmic terminology and procedures
- Work across multiple time zones when required
๐ Required Qualifications
To apply for the Associate II Complaints job in Bangalore at Alcon, candidates should have:
- Bachelorโs degree in Life Sciences, Pharmacy, Biotechnology, or related field
- 0โ3 years of experience in complaints handling, PV, QA, or medical data entry
- Knowledge of SOP-driven environments
- Understanding of medical terminology (preferably ophthalmology basics)
- Strong attention to detail and documentation accuracy
- Familiarity with safety databases (preferred)
- Good written and analytical communication skills
๐ Preferred Skills
- Experience in pharmacovigilance or medical device complaint handling
- Knowledge of AE (Adverse Event) reporting systems
- Exposure to regulatory compliance environments
- Ability to work in structured, audit-ready processes
๐ผ Benefits of Joining Alcon
Working in the Alcon Associate II Complaints job in Bangalore offers:
- Global healthcare industry exposure
- Structured training in complaint and safety systems
- Career growth in regulatory and quality domains
- Opportunity to work in a leading eye care company
- Strong compliance-driven learning environment
๐ Job Location
๐ Bangalore, India (On-site)
Bangalore remains a major hub for healthcare operations, regulatory services, and medical device companies like Alcon.
๐ How to Apply
