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If you’re looking for a Customer Support Analyst job in Pune with a strong blend of customer service, chat support, and sales communication, this new opening at eClerx is a great opportunity. The company is hiring skilled professionals who can deliver exceptional customer support through chat while driving upselling and cross-selling.
This role is perfect for candidates with strong written English communication skills, customer service experience, or chat process exposure—especially those looking to build a long-term career in customer-centric and digital operations roles.
⭐ Key Responsibilities
- Respond to incoming customer chats with professionalism and courtesy
- Identify customer needs and provide accurate product/service information
- Upsell and cross-sell relevant offerings to maximize customer satisfaction
- Address objections and concerns with empathy to close sales
- Document customer queries, issues, and sales in CRM systems
- Achieve individual and team sales targets
- Stay updated on company products, services, industry trends, and best practices
- Deliver high-quality customer engagement in a fast-paced environment
🎓 Qualifications & Requirements
Educational Requirements
- High school diploma required
- Bachelor’s degree preferred
Skills & Experience
- Excellent written English communication
- Prior chat support or customer service experience (preferred)
- Ability to multitask and manage time effectively
- Strong problem-solving and quick decision-making skills
- Ability to work in rotational shifts, including evenings & weekends
- Basic computer proficiency and familiarity with CRM tools
💼 Why Join eClerx?
eClerx is a global leader in productized services with 18,000+ employees across the world. The company provides:
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- Global exposure across major industries
- Hands-on training and talent development
- Equal opportunity workplace culture
- Strong career progression in customer service, sales, and digital operations
📝 How to Apply
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