Analyst – International Healthcare Voice Process (EVERSANA, Pune)

EVERSANA, a leading name in global healthcare services, is hiring Immediate Joiners for the role of Analyst – International Healthcare Voice Process.
This is an excellent opportunity for candidates with experience in international voice support, especially those familiar with US healthcare processes, medical terminology, insurance, billing, and claims.

If you are looking to build a rewarding career in healthcare voice operations with a reputable global organization, this role at EVERSANA Pune is a perfect fit.

🔹 Key Responsibilities

• Handle inbound and outbound calls from US healthcare customers and patients.
• Provide accurate and empathetic customer support as per healthcare standards.
• Understand and explain US insurance, billing, and claims processes.
• Document interactions following HIPAA-compliant guidelines.
• Coordinate with internal teams to resolve patient or customer issues efficiently.
• Maintain excellent call quality, communication etiquette, and productivity standards.

🔹 Required Qualifications

• 6 months to 4 years of experience in international voice process (mandatory).
• Prior experience in US healthcare voice support preferred.
• Strong understanding of:
  • US healthcare insurance
  • Billing & claims
  • Medical terminology
• Excellent English communication skills (written + verbal).
• Ability to work in rotational shifts.
• Immediate Joiners only (mandatory).
• Location: Pune (Work from Office, 5 days working)

🔹 Benefits of Working at EVERSANA

• Opportunity to work with a global leader in healthcare solutions.
• Skill development in US healthcare operations.
• Professional and supportive work culture.
• Growth opportunities for high performers.

📝 How to Apply

Interested and eligible candidates can share their updated resume to:

📧 priyanka.gupta2@eversana.comAnalyst – International Healthcare Voice Process (EVERSANA, Pune)