Alcon hiring for Freshers in PV as Associate Patient Safety

The Associate II, Patient Safety & Experience (non-MD) at Alcon is responsible for day-to-day case monitoring, assessment, and reporting of quality and adverse event complaints related to Alcon-manufactured products. The role ensures compliance with local and international regulations and may require working in shifts.

Key Responsibilities (Major Accountabilities)

Case Processing:

• Process case files following Standard Operating Procedures (SOPs).
• Collaborate with affiliate offices to gather required datasets.
• Reassess data, ensure accurate product selection, and assign appropriate event codes.
• Complete initial and follow-up reporting based on received information (questionnaires, investigation findings, etc.).
• Respond to Manufacturing QA requests and Health Authority inquiries.
• Initiate quality investigation records and schedule expedited/periodic regulatory reports.
• Maintain compliance with corporate guidelines and programs.

Knowledge & Skills Required:

• Understanding of Alcon products (therapeutic areas, product documentation).
• Knowledge of eye anatomy, common diseases, ophthalmic procedures, and terminology.
• Experience with safety databases and reporting tools.
• Handling Surgical – Intra Ocular Lens (IOL) complaints as per SOPs.
• Supporting audit and reconciliation activities.
• Escalating potential safety issues to management.

Key Performance Indicators (KPIs)

• Meeting internal and external quality standards.
• Timely review and closure of case files.
• High-quality regulatory report submissions within deadlines.

Eligibility Criteria

Education:

• Minimum: Graduation in Science
• Preferred: Optometry, Pharm-D, M.Pharm, BDS, BAMS, BHMS

Experience:

• Minimum:
  • Healthcare professionals with 0-2 years of experience.
  • Optometry graduates with 0-1 year of experience.
• Preferred:
  • 0-2 years in Device Vigilance, Pharmacovigilance, Regulatory Submissions, Clinical Research, PVPI, or Medical Coding.

Languages:

• English (written & spoken)

Professional Competencies:

• Strong communication & negotiation skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Knowledge of medical device regulations (national & international).
• Familiarity with medical device safety & vigilance practices.
• Basic MS Office proficiency.

About Alcon

Alcon is a global leader in eye care, dedicated to helping people see brilliantly. With a focus on innovative surgical, vision care, and pharmaceutical products, Alcon aims to enhance quality of life through cutting-edge eye health solutions.

How to Apply

Application Link