Script Assist, a UK-based healthcare technology platform, is hiring a Clinical / Medical Operations Specialist – Platform Support for its remote India team. This full-time healthcare operations role is ideal for clinically qualified professionals looking to move into non-patient-facing clinical operations, medical information, pharmacovigilance, drug safety, and healthcare SaaS platform support roles.
If you have experience in clinical operations, medical operations, healthcare compliance, SOP-driven workflows, audit trails, case processing, or regulated healthcare operations, this opportunity offers structured, audit-heavy platform support exposure within UK clinic and pharmacy workflows.
About Script Assist
Script Assist is a UK-based healthtech company powering operational infrastructure for private clinics and pharmacies. The company works within regulated, compliance-driven environments where accuracy, traceability, SOP discipline, and structured documentation are critical.
The platform supports regulated clinical workflows while ensuring scalability and audit readiness.
Job Role: Clinical / Medical Operations Specialist – Platform Support
- Location: Remote (India)
- Employment Type: Full-time
- Work Hours: UK business hours
- Industry: Healthcare SaaS / Healthtech / Regulated Operations
- Function: Clinical Operations / Platform Support / Customer Operations
This is not a prescribing or diagnostic role. It is focused on platform support, regulated case workflows, documentation accuracy, incident logging, and structured escalation management.
Key Responsibilities
1️⃣ Clinical Operations & Case Processing
- Manage structured support queue and case workflows
- Triage workflow exceptions and operational incidents
- Reproduce issues and document audit-friendly evidence
- Maintain traceability and SOP adherence
2️⃣ Regulated Healthcare Operations
- Ensure compliance in audit-heavy workflows
- Accurate incident logging and escalation documentation
- Support pharmacy and clinic operations status tracking
- Maintain structured compliance reporting
3️⃣ Platform Support & Customer Operations
- Communicate clearly with UK partners
- Provide structured updates and next-step guidance
- Escalate operational risks cleanly
- Improve SOP playbooks based on recurring patterns
What “Tech-Forward Clinical Operations” Means
Script Assist seeks clinical professionals who:
- Are comfortable working in software dashboards
- Understand regulated documentation and compliance
- Can write audit-ready escalation summaries
- Thrive in SOP-led, structured environments
- Maintain high attention to detail under operational pressure
This role aligns strongly with professionals from:
- Clinical Operations
- Medical Operations
- Medical Information
- Pharmacovigilance
- Drug Safety
- Healthcare Compliance
- Regulated Case Processing
- Healthcare SaaS Support
Eligibility Criteria
Mandatory Qualifications
- Recognized clinical degree (B.Pharm / M.Pharm / PharmD / MBBS / BDS or equivalent)
- Strong written and spoken English
- Comfortable working UK business hours
- Strong SOP discipline and documentation accuracy
Preferred Experience
- Pharmacovigilance / Drug Safety case processing
- Medical Information response drafting
- Healthcare operations or compliance roles
- Platform support / service desk exposure
- Regulated workflow management
Why This Role is Important
With increasing digitization of clinic and pharmacy operations, healthcare SaaS companies require professionals who understand both clinical governance and structured workflow execution.
This Clinical Operations Specialist role bridges:
- Clinical expertise
- Healthcare compliance
- Platform support
- Regulated documentation
- Incident management
- Customer operations
For candidates seeking transition from pharmacovigilance, medical information, clinical research operations, or healthcare regulatory roles into healthtech, this is a high-growth pathway.
Salary (Estimated – India Market Range)
₹8,00,000 – ₹14,00,000 per annum (CTC)
Final compensation depends on experience and skill alignment.
