Elsevier, a global leader in information and analytics, is hiring a Data Ops Associate in Chennai for its Customer Forms Support Team. This full-time opportunity is ideal for professionals with experience in customer service, order-to-cash operations, master data management (MDM), and stakeholder coordination.
The role supports internal and external customers by ensuring accurate customer data, timely processing of requests, and compliance with business and legal requirements. Candidates looking to build a career in Data Operations, Customer Support, and Business Enablement within a reputed global organization will find this role highly valuable.
🏢 Company Profile: Elsevier
Elsevier is a globally recognized organization in scientific publishing, healthcare analytics, and research solutions. With a strong presence across healthcare, life sciences, and academic research, Elsevier empowers professionals worldwide to improve health outcomes and advance science through data-driven insights.
🧾 Job Details
- Job Title: Data Ops Associate
- Job Location: Chennai, Tamil Nadu
- Employment Type: Full-Time
- Work Mode: Hybrid (Office + Work from Home)
- Department: Customer Support & Order to Cash Enablement
- Experience Required: Minimum 2 years
- Education: Bachelor’s Degree (Any Discipline)
🔑 Key Responsibilities of Data Ops Associate
- Create, maintain, and update customer accounts in relevant systems
- Process customer orders, agreements, and emails within agreed TAT and quality standards
- Respond to customer queries professionally via email and phone
- Follow SOPs, training modules, and compliance guidelines
- Perform Root Cause Analysis (RCA) for escalations and implement CAPA
- Support or lead small-scale process improvement initiatives
- Participate in quality audits and adhere to auditing standards
- Collaborate with internal teams including Sales, Finance, Legal, Contracts, and Cybersecurity
🎓 Required Qualifications & Skills
- Minimum 2 years of experience in customer service, data operations, or order-to-cash roles
- Strong understanding of Customer Service and O2C processes
- Basic knowledge of Master Data Management (MDM)
- Proficiency in MS Excel, Word, and PowerPoint
- Experience in writing, editing, and reviewing documents
- Excellent verbal, written, and interpersonal communication skills
- Strong problem-solving and stakeholder management abilities
💰 Salary & Benefits
Estimated Salary Range (India):
💵 ₹4,00,000 – ₹6,50,000 per annum (based on experience and skills)
Employee Benefits Include:
- Comprehensive Health Insurance (self, family & parents)
- Group Life & Accident Insurance
- Flexible working hours & hybrid work model
- Employee Assistance Program (EAP)
- Paid leaves: CL, SL, PL, special sick leave & public holidays
- Free transport (Chennai only)
- Subsidized meals at office
- Maternity, paternity & adoption benefits
- Long-service awards and wellness initiatives
📝 How to Apply
