Wipro is inviting eligible candidates for a Walk-in Drive in Kolkata for the role of Medical Device Investigator. This opportunity is ideal for pharmacy, biomedical, nursing, and life-science graduates with experience in medical device complaint investigation, risk assessment, and vigilance reporting.
Candidates must be comfortable with fixed night shifts and possess excellent English communication skills, as the role involves global medical device safety operations.
🏢 Company Profile – Wipro
Wipro is a global leader in healthcare technology, medical device services, and regulatory operations, supporting international medical device manufacturers with post-market surveillance, complaint handling, and risk management.
📌 Job Details
- Job Title: Medical Device Investigator
- Company: Wipro
- Job Location: Sector V, Salt Lake, Kolkata, West Bengal
- Shift: Fixed Night Shift
- Experience Required: 0 to 5 Years (Medical Device Investigation experience preferred)
- Employment Type: Full-Time
- Industry: Medical Devices, Healthcare, Risk & Complaint Investigation
🧪 Key Responsibilities
- Perform medical device complaint investigations in compliance with global regulations
- Conduct risk assessment and root cause analysis for device-related events
- Prepare and review investigation reports and technical documentation
- Ensure adherence to medical device vigilance and quality standards
- Collaborate with cross-functional global teams
- Maintain accurate records aligned with regulatory and quality requirements
🎓 Eligibility & Qualifications
Only candidates with the following qualifications should attend the walk-in:
- B.Pharm / M.Pharm
- Biomedical Engineering / Mechanical Engineering
- B.Sc Medical Imaging & Radiology Technology
- Master’s in Molecular Biology
- B.Sc Nursing / BDS
- B.Sc Biology / Medical Technology
- Occupational Therapy / Psychology / Optometry
- Respiratory Therapy / Midwifery
- Bachelor of Physiotherapy
- Speech Language Pathology
- Veterinary Medicine
Mandatory Skills:
- Strong knowledge of medical devices and investigations
- Excellent English communication (written & verbal)
- Willingness to work in night shifts
💼 Salary & Benefits
- Estimated Salary: ₹4,00,000 – ₹8,00,000 per annum (based on experience)
- Night shift allowance
- Global exposure in medical device safety operations
- Professional growth and skill development
- Work with international regulatory frameworks
🗓 Walk-in Interview Details
- Walk-in Dates: 19 January 2026 & 20 January 2026
- Reporting Time: 10:00 AM – 12:00 PM
📍 Venue:
Gate 1, Plot No. 8 & 9, Block DM
Sector V, Salt Lake
Kolkata, West Bengal – 700091
📄 Documents to Carry
- Updated CV (mention source of walk-in at the top)
- Original Government ID proof
☎ Contact Person
Sarita
NOTE : THEY MIGHT TAKE GROUP DICUSSION before Interview SO PLEASE PREPARE WELL
INTERVIEW QUESTIONS
Tell me about yourself.
Why are you interested in a Medical Device Complaint Investigator role?
What do you understand about complaint handling in medical devices?
Why Wipro?
Are you comfortable with rotational shifts and work-from-office?
Can you relocate to Pune?
What is a medical device complaint?
Difference between a complaint and a service request?
What are the key steps in the complaint investigation lifecycle?
What information is required to initiate a complaint investigation?
What is complaint triage?
When is an investigation mandatory vs not required?
What is complaint closure and what are the criteria?
Expected concepts to mention:
- Complaint intake → triage → investigation → risk assessment → CAPA (if required) → closure → documentation
What is risk management in medical devices?
Explain ISO 14971.
What is hazard, hazardous situation, and harm?
What is FMEA?
How do you assess severity, occurrence, and detectability?
How do complaints impact the risk management file?
What is CAPA?
Difference between Corrective Action and Preventive Action?
When do we raise a CAPA from a complaint?
What are common root cause analysis tools?
- 5 Whys
- Fishbone (Ishikawa)
Who is responsible for CAPA ownership?
- What is ISO 13485?
- Why is ISO 13485 important for medical devices?
- How does complaint handling fit into QMS?
- What documents are controlled under QMS?
- What is document control?
They do not expect deep regulatory expertise, but awareness is essential.
- What is post-market surveillance?
- What is vigilance reporting?
- Difference between complaint handling and adverse event reporting?
- What is an MDR report (basic understanding)?
- What happens if a complaint indicates a serious injury or death?
A customer reports device malfunction but no patient harm. What will you do?
A complaint is received with incomplete information. How do you proceed?
During investigation, you identify a recurring issue. What is your next step?
What would you do if Engineering disagrees with your investigation conclusion?
What is complaint trending?
Why is trending important?
What KPIs are monitored in complaint handling?
Importance of audit readiness?
How do you ensure data integrity in investigations?
Have you worked with any QMS or complaint management systems?
Are you aware of tools like TrackWise, Argus (for safety), or custom QMS tools?
How do you ensure accuracy while documenting investigations?
How do you handle tight timelines?
How do you ensure quality under pressure?
Describe a situation where you identified a quality risk.
How do you handle repetitive work without errors?
What is a medical device?
Difference between drug and medical device?
What motivated you to choose this field?
Are you willing to learn regulatory guidelines?
How many complaints have you handled end-to-end?
Have you supported audits or inspections?
How do you handle escalations?
Experience with CAPA closure?
How do you train junior team members?
