Wipro Limited is conducting walk-in interviews for Medical Device Complaint Investigator roles on 8th and 9th January 2026. This opportunity is open to life science graduates ranging from freshers to professionals with up to 9 years of experience. Selected candidates will be based in Pune and will work in a full work-from-office model.
This role is ideal for candidates with hands-on or theoretical exposure to medical device complaint investigation, risk management, and CAPA processes, looking to build or advance a career in the medical device regulatory and quality domain.
Job Highlights
- Role: Medical Device Complaint Investigator
- Industry: Medical Devices / Healthcare IT
- Hiring Company: Wipro Limited
- Job Location: Pune
- Interview Locations: Pune & Hyderabad
- Experience: Freshers to 9 years
- Qualification: Any Life Science Graduate
- Work Mode: Work from Office
- Shifts: Rotational
- Preferred Candidates: Immediate Joiners
Walk-In Interview Details
📍 Pune Walk-In Location (0 – 9 Years)
- Venue: Unit 2, Plot No. 31, Hinjewadi Phase 2, Rajiv Gandhi Info Tech Park, Pune – 411057
- Contact Person: Riya / Varsha
📍 Hyderabad Walk-In Location (3 – 9 Years)
- Venue: Wipro Limited, Manikonda STPI, Tower 6, 3rd Floor,
Survey No. 203/1, Gachibowli, Hyderabad – 500032 - Contact Person: Pavan
🗓 Walk-In Dates & Time
- Dates: 8 January 2026 & 9 January 2026
- Reporting Time: 10:00 AM – 12:30 PM
📄 Documents to Carry
- Updated CV
- Original Government ID Proof
- Mention “Source: Mandeep Sharma” at the top of your CV
Key Responsibilities – Medical Device Complaint Investigator
- Perform end-to-end medical device complaint investigation in compliance with global regulatory requirements
- Conduct detailed risk assessment activities, including FMEA, aligned with ISO 14971 guidelines
- Support CAPA initiation, root cause analysis, and closure for reported medical device complaints
- Ensure adherence to ISO 13485 Quality Management System requirements throughout the investigation lifecycle
- Review, analyze, and trend complaint data to identify potential product quality or safety risks
- Prepare and maintain accurate investigation reports, ensuring audit and inspection readiness
- Collaborate with cross-functional teams including Quality, Regulatory Affairs, and Engineering
- Support continuous improvement initiatives related to medical device ris
Qualifications & Skills Required
- Degree in Life Sciences (BSc, MSc, BPharm, MPharm, Biotechnology, Microbiology, etc.)
- Strong understanding of:
- Medical Device Complaint Handling
- Risk Management & CAPA
- Quality Management Systems (QMS)
- Excellent English communication skills
- Willingness to work rotational shifts
- Ready to relocate to Pune and work from office
Salary & Benefits
- Salary Range: ₹4,00,000 – ₹10,00,000 per annum (INR), based on experience
- Exposure to global medical device projects
- Strong career growth in regulatory, vigilance, and quality domains
- Training on international medical device regulations
- Opportunity to work with a leading global organization
How to Apply
Interested candidates should directly attend the walk-in interview at their preferred location (Pune or Hyderabad) on 8th or 9th January 2026 with the required documents.
INTERVIEW QUESTIONS
Tell me about yourself.
Why are you interested in a Medical Device Complaint Investigator role?
What do you understand about complaint handling in medical devices?
Why Wipro?
Are you comfortable with rotational shifts and work-from-office?
Can you relocate to Pune?
What is a medical device complaint?
Difference between a complaint and a service request?
What are the key steps in the complaint investigation lifecycle?
What information is required to initiate a complaint investigation?
What is complaint triage?
When is an investigation mandatory vs not required?
What is complaint closure and what are the criteria?
Expected concepts to mention:
- Complaint intake → triage → investigation → risk assessment → CAPA (if required) → closure → documentation
What is risk management in medical devices?
Explain ISO 14971.
What is hazard, hazardous situation, and harm?
What is FMEA?
How do you assess severity, occurrence, and detectability?
How do complaints impact the risk management file?
What is CAPA?
Difference between Corrective Action and Preventive Action?
When do we raise a CAPA from a complaint?
What are common root cause analysis tools?
- 5 Whys
- Fishbone (Ishikawa)
Who is responsible for CAPA ownership?
- What is ISO 13485?
- Why is ISO 13485 important for medical devices?
- How does complaint handling fit into QMS?
- What documents are controlled under QMS?
- What is document control?
They do not expect deep regulatory expertise, but awareness is essential.
- What is post-market surveillance?
- What is vigilance reporting?
- Difference between complaint handling and adverse event reporting?
- What is an MDR report (basic understanding)?
- What happens if a complaint indicates a serious injury or death?
A customer reports device malfunction but no patient harm. What will you do?
A complaint is received with incomplete information. How do you proceed?
During investigation, you identify a recurring issue. What is your next step?
What would you do if Engineering disagrees with your investigation conclusion?
What is complaint trending?
Why is trending important?
What KPIs are monitored in complaint handling?
Importance of audit readiness?
How do you ensure data integrity in investigations?
Have you worked with any QMS or complaint management systems?
Are you aware of tools like TrackWise, Argus (for safety), or custom QMS tools?
How do you ensure accuracy while documenting investigations?
How do you handle tight timelines?
How do you ensure quality under pressure?
Describe a situation where you identified a quality risk.
How do you handle repetitive work without errors?
What is a medical device?
Difference between drug and medical device?
What motivated you to choose this field?
Are you willing to learn regulatory guidelines?
How many complaints have you handled end-to-end?
Have you supported audits or inspections?
How do you handle escalations?
Experience with CAPA closure?
How do you train junior team members?
