Advertisement
Genpact is hiring for the position of Associate – Triage Data Surveillance Specialist (ANA018634) in Gurugram, India. This role is ideal for professionals with a background in engineering, quality assurance, or medical devices who are passionate about problem-solving, complaint evaluation, and regulatory compliance.
Advertisement
If you are looking to accelerate your career in data surveillance, medical device safety, and regulatory compliance, this is a great opportunity to work with one of the most innovative organizations driving AI and digital transformation globally.
Key Responsibilities
As an Associate, your day-to-day activities will include:
- Evaluate discovery reports for all medical devices distributed by the client.
- Generate Final Universal Code (FUC) and determine if investigations are required.
- Perform tier determination to classify complaints.
- Interact with end customers, indirect customers, technicians, and stakeholders.
- Enter complaint details into ETQ database and ensure closure of cases.
- Assess severity of incidents and decide corrective actions.
- Review and support audit processes with complaint files.
- Train employees on complaint handling and regulatory requirements.
- Provide technical analysis for incoming service reports.
Qualifications & Skills
Minimum Qualifications:
Advertisement
- Bachelor’s Degree
- Strong decision-making and critical thinking ability.
- Attention to detail with excellent data accuracy.
- Effective professional communication skills.
- Experience in quality assurance, medical devices, or technical support preferred.
Preferred Qualifications:
- Prior experience as repair service technician, SQE, inspector, or in technical support.
- Ability to work under time pressure with strong problem-solving skills.
- Familiarity with regulatory compliance and complaint management systems.
- Multilingual skills (English, Spanish, Russian, Czech, Japanese) are an advantage.
Why Join Genpact?
- Be part of AI-driven transformation in healthcare and technology.
- Learn and grow with mentorship and continuous upskilling opportunities.
- Work in a global, inclusive, and innovation-led culture.
- Thrive in a role that blends medical device safety, quality, and AI-powered data systems.
How to Apply
Advertisement
