Advarra, a global leader in advancing clinical research and healthcare technology, is hiring for the Product Support Specialist I role in Bengaluru, India. This hybrid opportunity is ideal for professionals with 3–5 years of customer support experience who are passionate about clinical research workflows, technology solutions, and driving customer success.
At Advarra, employees are at the heart of innovation, fostering an inclusive culture that values patient-centricity, ethics, quality, and collaboration. If you’re seeking a role where your work directly impacts clinical trials and patient health outcomes, this opportunity is for you.
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Key Responsibilities
As a Product Support Specialist I, you will:
- Gain expertise in Advarra’s core applications and integrations.
- Understand customer processes, SOPs, and clinical research workflows.
- Provide support via email, chat, or ticket systems for complex issues.
- Collaborate with internal teams to troubleshoot and resolve problems.
- Build strong relationships with customers, demonstrating urgency and responsiveness.
- Act as an escalation point and customer advocate during issue resolution.
- Communicate product enhancements and advocate for customer needs.
- Stay updated with product releases and demonstrate new functionality.
- Support business development with product demonstrations.
Basic Qualifications
- High School diploma (required).
- Bachelor’s degree or equivalent experience (preferred).
- 3–5 years of experience in customer support.
- Background in software industry or clinical research preferred.
- Experience with Australian customers is a plus.
Preferred Skills
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Strong communication skills – listening, writing, and speaking.
- Excellent time management and multitasking ability.
- Analytical and problem-solving skills.
- Independent yet collaborative work approach.
Benefits of Working at Advarra
- Hybrid work model in Bengaluru.
- Exposure to global clinical research workflows.
- Inclusive and collaborative company culture.
- Opportunity to directly impact human health and patient outcomes.
- Career growth with a market leader in ethical review and healthcare technology.
How to Apply
