For over 20 years, ProPharma Group has been a trusted partner in improving patient health and wellness by supporting biotech, medical device, and pharmaceutical companies. Our advise-build-operate model helps clients navigate the complete product lifecycle with expertise in:
- Regulatory Sciences
- Clinical Research Solutions
- Quality & Compliance
- Pharmacovigilance (Drug Safety)
- Medical Information
- R&D Technology
We empower organizations to accelerate breakthroughs while ensuring compliance and safety.
Job Description: Drug Safety Assistant
Role Overview
The Drug Safety Assistant provides administrative support for adverse event (AE) and product quality complaint (PQC) follow-up services. This role ensures timely communication with clients, accurate data tracking, and efficient handling of medical information enquiries.
Key Responsibilities
1. Administrative Support
- Answering and directing company phone calls professionally.
- Providing reception cover (greeting visitors, handling mail, filing).
- Supporting filing clerks with archiving and stationery management.
2. Follow-Up Service Duties
- Drafting and formatting AE/PQC follow-up letters, emails, and faxes.
- Quality checking correspondence before sending to clients.
- Updating client databases with follow-up actions.
- Notifying clients when cases are closed as per Working Practices (WPs).
3. Quality & Compliance
- Following Standard Operating Procedures (SOPs) and Working Instructions (WIs).
- Maintaining confidentiality and adhering to Data Privacy regulations.
- Ensuring compliance with Health & Safety policies.
Required Skills & Qualifications
✅ Essential Skills:
- Strong written & verbal communication.
- High attention to detail and accuracy.
- Good organizational & prioritization abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to work independently and in a team.
✅ Education & Experience:
- 5 GCSEs (or equivalent) including Science, English, and Math (Grade A*-C).
- Previous administrative or pharmacovigilance experience is a plus.
Work Arrangement
- First 3 months: Fully onsite (office-based).
- After probation: Hybrid model (2-3 days in office, rest remote).
Why Join ProPharma?
- Global leader in life sciences consulting.
- Inclusive workplace that values diversity & innovation.
- Career growth opportunities in pharmacovigilance & regulatory affairs.
