Indegene is a technology-led healthcare solutions provider that focuses on enabling healthcare organizations to be future-ready. With a mission to drive global growth and provide innovative, collaborative solutions, Indegene empowers its employees with the opportunity to shape the future of healthcare through technology. The company values entrepreneurship, passion, innovation, and empathy, offering accelerated growth opportunities for talented professionals looking to make an impact at the intersection of healthcare and technology.
Responsibilities in the Job
As a Medical Engagement Associate (MEA) at Indegene, you will work closely with the Patient Support Program (PSP) team to support patient enrollment and ensure adherence to prescribed therapy. Your responsibilities include:
- Counseling Patients: Offer guidance to patients for improved health outcomes based on pre-defined touchpoints.
- Report Adverse Events: Ensure the reporting of any adverse events or market complaints following Standard Operating Procedures (SOP).
- Patient Engagement: Connect with patients at regular intervals as defined in the program touchpoints to track and ensure adherence to therapy.
- Compliance Management: Monitor and ensure patient adherence to prescribed therapy, while managing their compliance with the program.
- Financial Deviations: Review and secure approvals for any financial deviations as necessary.
- Empathy and Support: Demonstrate empathy while providing patient support, coordinating with other stakeholders as required.
- CRM Tool Management: Ensure accurate patient data entry in the CRM tool as per the brand’s requirements.
- Handling Patient Queries: Address patient queries and provide responses from pre-defined FAQs to ensure patient satisfaction.
Qualifications
To be considered for the Medical Engagement Associate role, the ideal candidate should have:
- A B. Pharma, BSc, or any similar life science degree.
- 6 months to 1 year of experience in patient counseling or a related field, with a focus on healthcare or therapy adherence.
- A working knowledge of MS Office for efficient data management and communication.
Skills
The following skills are essential for the Medical Engagement Associate role:
- Patient Counseling: Ability to engage with patients, provide guidance, and demonstrate empathy.
- Adherence Management: Strong understanding of therapy adherence processes and patient engagement.
- Problem Solving: Ability to handle patient queries and resolve issues using predefined FAQs.
- Data Management: Proficiency in entering and maintaining patient data in CRM tools.
- Communication: Strong verbal and written communication skills for effective interaction with patients and stakeholders.
- Attention to Detail: Ability to track patient adherence and compliance accurately.
