Indegene is a cutting-edge technology-led healthcare solutions provider dedicated to enabling healthcare organizations to stay future-ready. With a strong focus on innovation, collaboration, and empathy, Indegene offers opportunities for individuals to work at the convergence of healthcare and technology. The company provides a unique career experience, fostering growth in a fast-paced, entrepreneurial environment. Indegene is committed to delivering value to customers through its customer-obsessed approach, where team members contribute bold ideas, nimble decision-making, and industrious work ethics.
Responsibilities of the AE – SPOC Role
The AE – SPOC (Single Point of Contact) plays a critical role in the management of Pharmacovigilance (PV) processes for assigned Patient Support Programs (PSP). The responsibilities of this role include:
- Liaising with Internal and External Stakeholders: Establish and manage end-to-end PV needs, ensuring clear communication with various teams and partners.
- AE Identification and Reporting: Ensure that the team is well-versed in adverse event (AE) identification and can report it within 24 hours.
- Timely AE Reconciliation and Source Data Verification: Oversee the reconciliation process, ensuring that all data is accurately verified and reported.
- PV Compliance Reporting: Prepare and submit timely pharmacovigilance compliance reports to ensure regulatory standards are met.
- Training and Development: Collaborate with trainers to conduct training on Targeted Needs Identification (TNI) for the workforce, ensuring compliance and readiness for any changes in PV processes.
Qualification Requirements for AE – SPOC
To be eligible for the AE – SPOC position at Indegene, candidates must meet the following qualifications:
- Educational Qualification: A Bachelor’s degree (or equivalent) in Life Science, Pharmacy, or a related field.
- Experience: 2-4 years of experience in Pharmacovigilance (PV) management.
- Client-Facing Experience: Experience interacting with clients, ensuring excellent service delivery and relationship management.
- Language Proficiency: Strong command of written and verbal English, with the ability to communicate effectively with internal and external stakeholders.
Key Skills for AE – SPOC Role
The ideal candidate for the AE – SPOC role should possess the following skills:
- Excellent Communication Skills: Strong client-facing skills, with the ability to clearly articulate ideas and collaborate with diverse teams.
- Organizational Skills: Ability to manage multiple tasks, maintain attention to detail, and prioritize work efficiently.
- Microsoft Office Proficiency: Strong working knowledge of Microsoft Office tools, including Word, Excel, and PowerPoint, for reporting and data management.
- Attention to Detail: Ability to meticulously check and verify data, ensuring accuracy and compliance with industry standards.
- Multitasking Abilities: Capability to manage several tasks at once, without compromising on quality.
