Indegene is a technology-driven healthcare solutions provider that is transforming the healthcare landscape by enabling organizations to be future-ready. With a focus on global growth, innovation, and providing career opportunities in healthcare and technology, Indegene promises a dynamic and impactful career. If you’re looking to launch your career at the exciting intersection of healthcare and technology, this is the place for you!
Company Introduction
Indegene is a leading global provider of healthcare solutions that integrates cutting-edge technology to help organizations optimize their performance and adapt to future challenges. Driven by a commitment to innovation, collaboration, and empathy, Indegene offers its employees a vibrant, entrepreneurial culture where personal growth and professional success are encouraged. With a focus on talent development, Indegene provides exciting, fast-paced career opportunities in the healthcare and technology sectors.
Responsibilities in the Job
As a Medical Engagement Associate at Indegene, you will play a pivotal role in ensuring smooth communication with patients and assisting them with their healthcare-related queries. Here’s what your role will entail:
- Handling Inbound and Outbound Calls: You will be responsible for addressing patient queries and providing accurate information from the appropriate sources, including client-defined FAQs and responses.
- Data Hygiene: Maintaining and validating patient data to ensure it meets quality standards.
- Reporting Adverse Events (AEs): You will report adverse events and market complaints as per standard operating procedures, capturing essential details in predefined templates and timelines.
- Coordinating with Internal Teams: Ensure seamless operations by collaborating with internal stakeholders and attending regular review meetings.
- Adhering to Quality Standards: Ensuring the quality of deliverables as decided by the business unit or client.
- Participating in Training Programs: Attend training programs relevant to your job and enhance your expertise in specific therapeutic areas through self-learning and formal training.
- Contributing to Continuous Improvement: Participate in company-driven initiatives for continuous improvement in operations.
Qualifications
To excel in the Medical Engagement Associate role, you should meet the following educational and professional qualifications:
- Education: A degree in Life Sciences such as B. Pharma, M. Pharma, or a related field.
- Experience: 0 to 3 years of relevant experience, particularly in medical information, pharmacovigilance, or customer engagement within healthcare.
Skills Required
To be successful in this role, candidates should possess a mix of technical and communication skills, including:
- Excellent Communication Skills: Clear and effective communication is essential in this role to resolve patient queries.
- Domain Knowledge: A good understanding of the healthcare and pharmaceutical industries will be highly beneficial.
- Pharmacovigilance Knowledge: Familiarity with pharmacovigilance processes is a must, as you will be involved in reporting adverse events and market complaints.
- Basic Excel Skills: The ability to manage and analyze data in Excel.
- Strong Documentation Skills: You must be proficient in documenting important information related to patient queries, adverse events, and other operational details.
How to Apply
If you are excited about this opportunity and believe you meet the qualifications and skills required for the Medical Engagement Associate role, here’s how you can apply:
- Prepare Your Resume: Ensure your resume highlights your relevant experience, skills, and educational background.
- Email Your Resume: Send your resume to deepika.anandan@indegene.com with a subject line mentioning the job title.
- Location and Work Mode: The role is based in Bangalore, and it follows a work-from-office mode.
