IQVIA, a global leader in clinical research services and healthcare solutions, is renowned for advancing clinical trials and medical innovations. By bridging clinical and technological expertise, IQVIA supports life sciences companies in accelerating drug development and improving patient outcomes globally. Our dynamic environment and forward-thinking approach make IQVIA an ideal place for professionals passionate about clinical operations and digital technology.
Role Overview: Solution Specialist – eSource Early Phase
As a Solution Specialist, you will become a Subject Matter Expert in medical devices and the ClinSpark eSource platform, pivotal to clinical trial operations. This role involves providing customer service support, training users, and collaborating with diverse teams to enhance and troubleshoot eSource and EDC platforms. Your work will ensure the successful deployment and operation of ClinSpark across various clinical sites.
Key Responsibilities
- Customer Support: Deliver proficient and timely customer support to assist users in employing ClinSpark effectively in clinical trials.
- Workflow Guidance: Advise and support customers on clinical trial workflows, preparation, data collection, and export procedures.
- Collaboration: Work with project managers, engineers, and other specialists using project tools like Jira Service Desk.
- Training and Documentation: Facilitate user training and contribute to developing comprehensive product documentation.
- Problem Resolution: Address and resolve client issues during trial design, execution, and data collection phases.
- Feature Specification: Assist in defining specifications for new features and platform functionalities.
- Travel: Participate in site visits as required for training and support purposes.
Qualifications and Experience
- Educational Background: Bachelor’s degree in Life Sciences, Engineering, or a healthcare-related discipline.
- Experience: At least 3 years of relevant experience, with early phase trial exposure preferred (especially in a CRO or Pharma Phase I unit).
- Technical Skills: Previous integration and adoption of software solutions, particularly eSource or EDC systems. Data management or computer system validation experience is advantageous.
- Customer Service: Demonstrated excellent customer service and problem-solving skills.
- Organizational Skills: Ability to prioritize, schedule, and manage multiple tasks efficiently.
- Communication: Strong interpersonal and communication abilities.
- Software Proficiency: Competence in Microsoft Office applications.
Skills and Competencies
- Analytical Thinking: Ability to analyze data and customer requirements with attention to detail.
- Clinical Awareness: Understanding of clinical trial processes and operational needs.
- Problem-Solving: Effective in identifying solutions to technical or workflow issues.
- Team Collaboration: Capacity to work within global, multi-functional teams.
- Adaptability: Flexible in adjusting to new challenges and varied project demands.
